Payment recovery · updated 12 September 2026
Your Crypto Gift Card Quote Expired: What to Do Next
If no transfer was sent, request fresh payment details and use only the new 60-minute amount and address shown. If you already broadcast a transfer, do not pay again. Keep the order reference and transaction ID, follow the existing payment status, and contact support when a late or ambiguous transfer needs review.
Choose the branch that matches what happened
| Current situation | Next step | Avoid |
|---|---|---|
| The quote expired and nothing was sent | Request current payment details, then recheck asset, network, address and amount | Paying the expired amount or saved address |
| The transfer was broadcast before or around expiry | Keep the transaction ID and follow the existing order status; contact support if the result is unclear | Creating and paying another request |
| The transfer is detected but awaiting confirmation | Wait for the selected network and order status to progress | Sending a second payment because the 60-minute display ended |
For an unpaid expiry, replace the payment instructions
The 60-minute window fixes the exact crypto amount for that request. Once an unpaid request expires, its conversion is no longer current. Use the interface to request a current amount, then treat the new asset, network, address and exact amount as the only active instructions.
Recheck the cart’s product, country and face value before creating the replacement. A fresh quote changes payment instructions; it does not change the card’s selected face value unless you edit the cart.
A broadcast transfer and a pending confirmation are different from an unpaid expiry
The transfer has been broadcast. Keep that transaction ID and the order reference. Do not resend just because the on-page quote timer has ended.
Detection is not final confirmation. Continue following the same order status while the selected network confirms it.
Open support with the order reference, transaction ID, selected asset and network. A review may be required; this guide does not promise a refund, recovery outcome or deadline.
Give support enough information to trace one payment
- Order reference
- Wallet transaction ID
- Cryptocurrency and network selected
- Exact amount sent and receiving address
- Approximate send time and what the order page currently shows
Never include a wallet seed phrase, private key or delivered gift-card code. Do not send another transfer while the existing payment is being checked.
Giftoshi payment guideSupport ticket routePayment and reversibility terms
Expired quote questions
Can I pay the expired amount?
No. If nothing was sent, request current payment details and use the new exact amount.
Should I resend if the first transfer is pending?
No. Keep one transfer and follow its order status. A second payment can create a duplicate-payment problem.
Does an expired timer mean a broadcast transfer failed?
No. The quote window and blockchain confirmation are different. Use the transaction and order status to see what happened.
Is a late transfer guaranteed to be refunded?
No outcome or timeline is guaranteed. Send the transaction and order details to support for review.
Replace only an unpaid request
Fresh payment details are for the simple case where the old quote expired before any transfer. Once a transaction exists, preserve its evidence and keep the work on that one order.